When a brand chooses you for a campaign, they're placing their trust in you. They count on you to represent their product well and to stick to what you've agreed. Creators who do this well are asked again and receive better reviews, which leads to more campaigns.
1. Follow the brief
The brief is your most important guide. Brands expect you to read it carefully and to include everything that's asked for: the key messages, the format, the do's and don'ts. Read How to read a brand brief properly for tips.
2. Deliver on time
Brands often plan their campaigns down to the day. A missed deadline can disrupt their entire planning. Deliver your content on time, and let the brand know as early as possible if you think you won't make it.
3. Make good content
Brands don't expect a professional production, but they do expect care. Good light, clear sound, a sharp image and a product that is clearly visible make the difference. Check your content before you submit it.
4. Communicate clearly
Respond to messages within a reasonable time. Confirm when you've received the product. Ask questions if something is unclear, and let the brand know proactively if something changes. Good communication builds trust.
5. Handle feedback professionally
Sometimes a brand asks for adjustments. That's normal, and it isn't personal criticism. Read the feedback calmly, ask for clarification if needed, and make the changes within the agreed time.
6. Be honest and authentic
Brands choose you because of your style and your audience. They want to see your own take on their product, not a copy of an advertisement. Only make claims you can back up, and be honest about your experience.
7. Stick to agreements
This includes everything you've agreed: the usage rights for your content, any exclusivity with competitors, and clearly labeling sponsored content as advertising on your own channels.
8. Represent the brand well
While you're working with a brand, your content and behavior reflect on them. Avoid content that clashes with the brand's image, and keep the brand's values in mind.
9. Keep information confidential
Some campaigns involve products or news that haven't been announced yet. Don't share details about the campaign or the product before the brand gives permission.
What brands don't expect
You don't need to be perfect or have a big following. Brands also don't expect you to know everything: asking questions is a sign of professionalism, not a weakness. What matters most is that they can rely on you.
Common mistakes
Watch out for not responding to messages, missing deadlines without warning, ignoring parts of the brief, responding defensively to feedback, and posting content before the agreed date.
Ready to start? Sign up as a creator and get matched with brands looking for content like yours.